Jamaica Island Cuisine - Brampton

My order was wrong when I visited this restaurant, although I took the time to repeat and clarify my order via the phone beforehand. Upon arrival I noticed that the order was wrong and asked if it should be corrected. The person who served me was annoyed that I dared to ask for my order that I paid and patiently waited for to be corrected. The cashier calculated the wrong price for the item I ordered. And continued to dispute with me about the price until I put on the price on my own menu. Weird. In order to be sure that I was not overly critical, I gave the restaurant the opportunity to proceed in the following week. I ordered again, and received almost the same service (my order was wrong, although I did it to the person who answered the phone, I received setting because I asked to correct the order, and again I was calculated for the item and had to complain with the checkout that it accused me of the wrong amount. Key errors? Twice in two separate weeks? It is clear that some trainings are urgently needed here, as well as a course on customer service. The bad attitude is unnecessary and leaves the customer with an unpleasant experience. I'm sure no one will take account of accountability and will practically not remember any of these events, or my review will be as 'fake', which seems the answer to most of the negative reviews below. Updating The answer to my Google review is that I called and did not provide a proof of payment? I'm not sure what a regrettable customer that was, but I didn't call anyone about this problem. Or was that an attempt to deliver a false resolution for Google? SMH. Of course there is no third visit.

This is probably my first review ever. I don?t like to review restaurants, or give a restaurant a bad name. I have ordered from this restaurant about 5 times, and the only thing that I am comfortable enough to order is there cornmeal porridge, as that is probably the easiest thing to make. Last week, I decided to order their chicken soup; I was given ackee and salt dish, with 4 fried dumplings. I understand that you may not have an item at times, though that was the soup of the day, and the food that you replaced with the soup did not even taste good. At least if you don?t have an item, then simply refund the paying costumer. I believe that this restaurant is extremely lazy when it comes to making their food, and it seems like they will hire anyone to sit in the kitchen and cook their food. I genuinely feel like they have a toddler cooking in the back. The amount of times my family and I have had to make a complaint on skip the dishes is absolutely disgusting. You would think that the restaurant owner would be concerned with the amount of complaints they get.

Update August 1 2022: Went in today and ordered LG BBQ fry chicken with Rice and peas, a small curry goat with white rice and coleslaw and a fry dumplin. The curry goat was good and the white rice was okay. The BBQ fried chicken was disappointing. The chicken while bland was smothered in the BBQ sauce. The rice and peas was awful, it was way too soft, clumpy and unevenly cooked. I did not get the coleslaw I paid for, which was surprising as it was not mentioned there'd be a charge for it. The cashier was friendly and engaging but the food here is too inconsistent. This is my 3rd order here and so far only one order was good. Update : Used skip the dishes to place a 7pm order and I was quite disappointed in the difference of the quality of food I received. The fry chicken was dry, the bbq chicken was hard and seemed like it has been left out since lunch, the jerk pork left much to be desired as there was a lot of oil, fat and skin. It was also quite unusual to have fresh, raw onions and carrots cut up on top of the jerk pork. Down from 5 to 2 stars.... The food was fresh and delicious. The lady at the cash was pleasant, she might have been one of the owners, she also made inviting conversations while I waited on my order. I ordered a large BBq-Fry and a small curry goat, the portions were appropriate and fair. The restaurant is clean and I would definitely recommend Jamaica Island.

Came here for lunch today, and the food was not too bad. The fried chicken was good. The rice peas was okay. Will try the jerk pork later

A tasty breakfast from Island Cuisine this morning. I purchased a small ackee and saltfish, and for only $8, the portion was very generous. There was a bit too much oil but aside from that, I loved the breakfast overall. A small, yet clean restaurant located in a quiet plaza. I'm looking forward to another visit when I'm in the area.