Starbucks - Braintree

The new management is extremely rude! I will never return to this location. Their lack of professionalism is concerning; they definitely need some retraining!

The staff was incredibly friendly, particularly the person who took my order tonight. They made sure to let me know to use the app to earn points. Thanks to their tip, I now have enough points for a free beverage!

I requested the bathroom code, but one of the codes didn’t work. I was able to get the second door to open. Inside, one light was burned out, the toilet paper was hard to unroll, there was no soap, and there were no paper towels—just a hand dryer that blows air. To top it off, there was pee on the floor. Overall, it wasn’t very clean.

Literally the worst Starbucks ever. Every employee was extremely rude. We paid $17 for 2 drinks and they didn’t make either of them right and were so rude when we asked for them to be made right. You pay $1.25 for cold foam and they don’t even pay attention to which kind you get, they BARELY rinse out the cold foam maker (if you’re dairy free, beware), and they give you 2 sips worth and pour out the rest. I can’t even describe how awful this place was. And I am an AVID Starbucks lover. I go 3-4 times a week. I’ll never be back here.

Waited more than 10 minutes to order with five people working, and no one else in line. Didn’t even acknowledge that I was standing in front of the register. Restaurant booths, floor and countertops are absolutely filthy and I had to guess which drink was mine because they never took my name.