Tim Hortons - Bracebridge

The staff at the restaurant is uncooperative. They fail to listen carefully to customer orders. I requested an Egg Cheese wrap with no meat due to my allergy, but despite informing the supervisor and asking him to ensure there was no meat, I was still served a wrap with meat.

There were six employees working, all focused on the drive-thru, while the storefront was neglected. There were eight customers waiting in line inside with no one available to assist them.

The covering on one of the registers was extremely dirty. None of the tables were clean and we had to request paper towels to clean them ourselves. The floors also seemed like they hadn't been cleaned in a while. The only tolerable place was the bathroom. We will definitely reconsider stopping here in the future or go somewhere else. To make matters worse, two out of the nine family members received incorrect orders! Perhaps that's why the cashier appeared to be so unhappy.

Lots of space here. The order taker was a bit sour and less than helpful or knowledhgable. Tasty sandwich though

Came in around 1 pm on a Thursday and two gals asked me if I was ready to order so there goes all those that say its slow Ordered a 5 but asked to have those horrible potato wedges substituted . A muffin was offered. Coffee and muffin came right away and a short wait for the sandwich. All was delicious. But I still had a craving for the three blueberry turnovers for 50 cents. Oh I should have ordered them when getting the coffee. After a short discussion I was given the three turnovers for the fifty cents... Thank you ladies.. The men's restroom had an out of order hand blower but a roll of paper was on the counter. Clean and tidy