Santia's Bakery - Boston

Update: After I shared my feedback about the service I received, I was met with immediate backlash from either the owner or the manager, I'm not sure which. They did not apologize or indicate that they would address the customer service issues with their team. Instead, they took to Instagram to defend their employee, praising her. While she may be excellent, my experience this morning did not reflect that, and it should be addressed. Clearly, there is a need for customer service training.

I ordered a cake over the phone, and they confirmed it was available. However, when I went to pick it up, they seemed completely unaware, and the cake wasn’t made. This happened on September 11, 2023. I don't find this place reliable, and many of the staff were quite rude. Additionally, it's very expensive for what you get—mostly frosting with very little filling.

The cake was absolutely perfect—great job! The service was excellent as well! I also ordered some empanadas, and they were delicious!

I was there to pick up a cake for my son's birthday, The staff it's extremely rude.They don't smile, They make you feel very uncomfortable as if I was there to bather them. I ask a young lady if there was any pastelitos left and her responds was (she is taking care of you already) and I can understand if they are busy or if she is working with another costumer but I was the only one in the store at the moment. Greeting a costumer in a friendly way with a smile doesn't cost anything but it goes a long way and it makes the costumer feel welcome and it's also more likely to spend more. This was my third and last time there as I had the same experience all 3 times, I kept giving them the benefit of the doubt as we all have bad days but not 3 time in a row that's a habit.

Like other reviews, if you do not speak Spanish, they ignore you. I've been in this establishment twice for deliveries. I stood there at the register as 3 different employees looked at me and ignored me while yelling next to others who came in after. They clearly do not want the business of certain types of colored folk. I get this same feeling from many Hispanic establishments in the Roxbury/Jamaica Plain area