Nespresso Boutique Boston

This place is and was fantastic! nour spent more time finding me the right coffee and combo for me and the family. they also gave me the information about all the different machines and how they worked to make sure we had the right ones! the service was incredibly brilliant! thank you, nour!

Line outside waiting for it to open, people are inside people inside not responding to knocks. Horrible service. Regretting buying machine

I went here only because I absolutely had to, the employee working the counter was both rude and unhelpful. If this wasn't for a Xmas gift I would have just walked out of the store. This store is in serious need of better help.

Save time and headache, just order online. Completely backwards process for buying in store. Waited in line for over an hour, line wasn’t even very long, they just take forever to serve each customer. Doing coffee tastings for people while at the register, just taking their sweet time, absolutely no regard for anyone waiting in line.They need a separate station for people doing tastings and browsing coffees before they actually get in line at the register, like 99% of retail stores have done for all of time.When we got to the front of the line, we already had the products we needed in hand (2 sleeves of pods), just tried to check out quick and easy, and the cashier kept pushing us to buy 10+ sleeves and try a tasting and push extra seasonal products. Had to say 4 different times “no thanks, just need these”. Way too extra.EDIT: not ultimately a big deal, but a little cherry on top was charging us for a bag when we didn’t take one/need one/ask for one

Very disappointing experience. they guy there didn’t know much and when I asked him to try one of the flavours he was no we can’t do that