The Bazaar Horseshoe Casino

The top 3 things I look for are cleanliness, service, and ammenties. Room snd casino were very clean. Service was not so good waited over 2 hours for towels brought 2 sets, waited another hour for 2 more sets! Awful service. Had to bug our hostess being a Diamond member 3-4 times and finally went to front desk to talk to manager still had to wait. Ammenties are badi all ZIP ...NO COFFEE MAKERS OR COFFEE in rooms. I can live without a microwave if I have a coffee maker. An old refrigerator is in room which I assume when it plays out they will not replace. Zip ammenties besides aafeq toletries

As far as the hotel everything was great until we checked out. We were told there was a $100 deposit yet they charged $128.49 for the deposit. We had a balance of 86.82 after our Room service and the resort fee. The receipt given showed a Zero balance versus a Credit of 41.67. And not only does the accounting system have much to be desired, I have to wait 3-5 days to receive my money back. The casino also has issues. We went to the cashiers window to get our membership for Caesar’s rewards updated to the Salute card. The employees appeared to be overworked. The first person to help us didn’t seem to know what he was doing. The line behind us started backing up and he asked us if we could step aside so he could clear the line and then he would finish helping us. So We told him we would go eat dinner and would come back. When we returned, the first guy was not there so a lady assisted us. She was rude and slammed our id’s down on the counter top as if we were wasting her time and being a nuisance. Her attitude was not conducive to good customer service. I did get the upgraded membership but not without dirty looks and huffing and puffing and slamming things down like a child having a temper tantrum. I did not feel I was asking for anything special. My husband never got his. He had to walk away before he went off on the people. Never have I been treated in such a rude manner.

Despite negative reviews, I've never experienced anything but excellent customer service, comfy beds, soundproof rooms. Free wifi and parking. The room and bedroom are more than large enough! No free breakfast.

This place needs a refresh. Poor lighting in the room and vanity light did not work. Faucets were old and sticking in position. Hot water was minimal. The room was a nice size. I doubt we will even stay here again.

The hotel is okay. Starting to show signs of wear. The casino staff , specifically the security staff, seemed to hate their jobs. A definite morale problem. The security staff we saw looked to be made up primarily of older, out of shape women with horrible attitudes and wigs to match.