Carl's Jr. - Boardman

Don't waste your time. Got here a few minutes before 10pm. Says open till 11pm. They are closed. Told me they close early to clean for a few hours. When my co-driver asked about it they told her it's the new POS system and that they always close early when they feel like it. Thanks for being there for us, truckers. We appreciate making your deliveries to get no services back.

Poor customer service, poor customer order taking, always forgetting food that was ordered. I don’t know why this is always happening, wether if it is lack of motivation from the workers there or lack of training or if they are stoned while on the clock. Very disappointing to get food there especially when working out of state. Another disappointment, cold and hard fries when I specifically asked for everything to be made fresh and was told okay and to get cold hard fries. Waste of money.

Fryer was down, which was a bummer. But the burger was awesome and might have been the best fast food burger I’ve had. Service was great and super fast.

I received my order incorrectly, as it came with cheese and mayo. However, a tall, slender manager—I'm guessing his name was Steve—took care of the issue. He not only corrected my order but also replaced my fries and onion rings without hesitation. That's what I call good customer service! He was friendly throughout the process, which helped lift my spirits, especially since I was feeling frustrated about having to return. Overall, he made the experience much better.

They advertise being open 24 hours, but in reality, they stop serving food from 9 PM until what they describe as "10 PM to close." During that time, they continue to prepare food but just leave it sitting out. I noticed several cold toasted buns and fried food sitting in baskets. If you're getting service between 10 PM and closing, you're likely being served food that's hours old and cold. As a businessman and efficiency consultant, I can say this is neither efficient nor good for business. I saw five staff members simply walking around, informing customers that no food would be served until 10 PM. I even backtracked for 15 minutes to come to this place because it was supposed to be open. If you're looking for good service or fresh food, I wouldn’t recommend stopping here. Where is Carl Sr.? It seems Jr. has really dropped the ball. We had an order for a baseball team, and it looks like you missed that paycheck, Jr.