Panera Bread - Blue Ash

Tables and floors filthy. A simple wipe down and thorough vacuum would go a long way. And it’s not due to being understaffed. There were about 5-6 employees working.

Gone down hill a lot since I first started going. The value is no longer there. Food is not as good. Wouldn't even go there on my own but friends wanted to meet there for coffee. If you really need Panerai save the cost of a trip to their restaurant and buy it in the grocery. I don't recommend their food.

When I first arrived at this Panera there was someone at the counter. After going to the bathroom I was saddened to find that was no longer the case. All I really needed was a cup since I could have used the app to order my Sip Club drink. I had to stand at the counter for multiple minutes and wait for someone to return to the counter.

Cashier was very rude! Coffee was cold, no creamer was available!

Location is only open till 8pm while normal locations are open till 9pm. Went the dining room area was trashed garbage all over food crumbs in the booth seats and tables. I asked for a rag to be able to clean a table so I could sit down without sitting in food crumbs. Told the mgr he's the one who gave me a rage said he was going to get a person on taking care of the issues. Location was very slow employees out numbered customers about 8-10 employees and 2 customers. No napkins, garbage overflowing condiments empty. This location needs a major shake up. 2-3 employees messing around on there phones. A guy came and got the overflowing dishes the rest of the garbage and dirty tables left untouched. Fireplace nonfunctioning. Dining room freezing temperature.Parking: Parking lot could be a challenge if busyWheelchair accessibility: Accessable