Potbelly - Bloomington/Normal

Not following delivery instructions is sad. They left my food on the ground when I asked them to call me and hand me the food.

Ignorant staff. I was ignored by the cashier who had big headphones on listening to music. I asked about the status of my pickup order and the guy rolled his eyes at me. $5 Shake was watery.

I've ordered from here several times and it's usually pretty good. This time it was probably the worst meal I've ever had. I ordered a salad and a sandwich, they called and said they were out of the lettuce they normally use, is it all right if they used shredded iceberg, I said sure. What I received was a bowl full of shredded iceberg, and literally no toppings. It had like 5 tomatoes, one tiny slice of boiled egg and like 2 tiny pieces of chicken and a pinch of crumbled bacon. It was freaking horrible. The sandwich was OK, nowhere near as good as it has been in the past. Super disappointed, and it was 26.00. Sooo bad, they should have paid me instead of me paying them 26.00 for this.

Derek did a great job on the bread end: very polite.Mckyla was also very polite at checkout.The sandwich maker, Brandon, was clearly bothered that I and the customer after did not realize we had not said what we wanted on our meals.I was seating my family.I told him that when a person with public service role is upset the customer should not know this. His job is sales and customer relations.He failed today.We visit Potbelly restaraunts for good food and for reliable service.We could have chosen Chipotle or Noodles, both next door. We chose Potbelly sandwiches.And we received a bothered workers inoconvenieced attitude. When I tried to explain my frustration, he was very smug and said I offended him.Is this the new Potbelly experience?We will no longer invest $12.99 a sandwich when I know what I am getting is better customer service value at Chipotle.

I love potbelly sm the sandwiches and cheddar broc soup and Mac is so good. I’m abt to apply ??? so yummy in my