Panera Bread - Bismarck

The food was delicious, however, the service was terrible. The staff were impolite and they forgot one of our items. By the time I noticed, I was already on the road to Fargo and unable to turn back.

This was my first time ordering from Panera and my first time eating at this restaurant. The website was very detailed and descriptive, but unfortunately, my order did not match what was described and pictured on the menu. I ordered the french onion soup, which had good flavor but was missing croutons and cheese as stated in the description. The chicken chipotle avocado sandwich I ordered also did not have chipotle, only avocado on half of the sandwich, and was very flat compared to the website picture. I tried calling the store twice with no answer, even though it was after 7pm. There were only 2 tables in the dining area and no one out front. Overall, I was disappointed with my experience, especially considering I spent over $45. I will not be returning to this restaurant.

I ordered chicken noodle soup for delivery, but to my disappointment, my cup of soup only contained broth with no noodles whatsoever.

Had a great experience today with Blake and the Panera Bread Team. After Door dash never showed up with our customer's order, we called Panera Bread and Blake worked with us to figure out what our customer's order was and gave it to them for no extra charge. We were able to pick it up and have it ready for the customer's arrival. We were very appreciative of their great and quick customer service!

Ok I just love Panera in the first place. Their food and service is always great. My favorite comfort meal is their Chicken and Wild Rice Soup. And that’s just because I’m a soup girl. A close second is their Chicken Chipotle Avocado Melt.