Dunkin' - Binghamton

I had hoped that the update would improve the service and quality. Unfortunately, it doesn't seem like that either. mmm, hot chocolate and burned speck?

This Dunkin is very poorly managed. If the drive thru isn’t broken, something inside is broken. I use to regular this place often but when I have to get out of my vehicle and walk in just to be told they can’t do any hot drinks either, I was done.If I was the owner or management for this place I’d be embarrassed.

Absolute worst management I've ever seen from a fast food joint. They don't open the drive thru till 8:00 in the morning. When they do have it open they will only take 1 order at a time so you have 1 car at the window 1 car at the menu and 10 cars behind them. All around a terrible place to start your morning...

Was in today to pick up my mobile order. Manager was screaming “ you’re demoted” at one of her shift leaders who was desperately trying to explain a situation to her. Extremely unprofessional. I feel bad for anyone who has to work for her. They also got both my drink and my food order wrong but I was so uncomfortable I decided not to ask for it to be corrected. I just wanted to leave .

We are now 3 cars away from picking up our mobile order and have been in line for 26 minutes. I wish we hadn't placed a mobile order so we could have left!