Cold Stone Creamery - Billings

Bree and Allen are such wonderful kids. My wife and I stopped to get a milkshake and watched these two work their butts off. They had a line almost to the door but they both were all smiles and full of laughs while working hard. The ice cream is great, the employees are even better.

I?m about to add cold stone to the list of places never to go again. This was my ice cream tonight barely any ice cream and what?s there was melted by the time they handed it to my husband. There is more Reese?s than ice cream. Most of the time it?s good but there have been a few times of not so great customer service. Like tonight with a line of people and one employee kept pulling out their phone every couple mins to change music or whatever. Another time we were there and there were 2 employees one went to the back a couple customers before us and stayed back there the whole time we were in line. She was asked to come help but never did at least while we were there. I swear it?s everywhere maybe it?s just this generation that just doesn?t think they have to be good at their jobs I don?t know.

I know that they?ve been short staffed recently, and that?s fine, but paired with the terrible customer service, this place really isn?t that great. I got a shake, and the two employees broke the mixer and couldn?t find out how to put it back together. The one ?manager? employee was nonchalant with his coworker and simply handed me my singular shake after 10 minutes without apologizing or anything. Don?t go here if you want quality ice cream or service

The sales lead on 3/8/22 at 8:25pm did not want to charge me for what I asked for. A like it with my ice cream separated. She wanted to charge me for two different ice creams. Never had this issue at other locations. And when I explained to her my order. She still denied that I can order that way. Still love the ice cream!

As I'm writing this review, I have been in line for about 20 minutes, and gotten no where. The workers do not seem to care about their job one bit. And even among a global pandemic, they choose to not wear a mask while preparing my food. And much less to say, the actual ice cream might as well have been soup, because it just sat there for a long time. There is no excuse for this mess, other than laziness and ignorance. I hope this establishment gets its act together, because of these atrocious prices. 0/5 would not recommend.