Dunkin' - Billerica

In every aspekt this dunkin fails consistently. they are very slow, I have caught in the line no one has been moving 30 40 minutes before they are not nice to them and mumble back a everything else without nice things at all and my order is wrong more paint than it is not. don't order hathbrowns they don't get. I don't blame the employees at all that this must be the result of a bad administration. I'll do a lot while the staff are friendly. Unfortunately, they are not, although we have never been anything but friendly to them.

Do you drive thru should be fast? drive them right thru and do not wait 30 minutes? they close this place. the employees are incompetent and probably only by bad training or lack of management. cars are on the road, very narrow drive thru without room. if dunkin knew how terrible this place was, they would have done something about it. what they need to do is to open this site a newer, which will clean up bigger and easy all. drive a few extra minutes and go to burlington!

Worst pieces. the drive thru is a sweat and takes forever. they get consistently commanded wrong. I usually get ice-cold latte and her taste taste tastes terrible. I had to throw away many of this place. I live so close, so that always went for comfort, but I will never be back here again. low customer service. the owners of this situation must really reassess this place.

Place is absolutely terrible not only did i wait inline for my coffee for 25 mins but my coffee tasted awful

Terrible serviceLong waitWould not honor menu specialsBad attitude