Mcdonald's - Belmont

It's impressive how most McDonald's locations manage to get our orders right, except for the two in Shelby, NC. My wife typically orders a quarter pounder with just mustard—no cheese, no pickles, ketchup, or onions—just meat, mustard, and the bun. It should be simple! The store we visited today in Belmont got it right. The burgers and fries were hot and fresh. Shelby, take notes from this location! I'm not sure what the issue is there.

The kids always prioritize happy food, which is a definite win! However, my caramel cold coffee was a bit too watery for my taste.

Yesterday evening at 11:30am, the lady visited the ride thru must of be a very bad night. It was very busy and I think they were short. You can hear it in her voice that she tried so hard to stay friendly. But she was super stressed. I really felt bad for her. I need to hire more people to help her.

Since the drive thru was supported for breakfast, I thought I would get my food faster. It took 30 minutes to get my order with just one person before me. The staff had a bad attitude and rolled their eyes on me when I asked them about conveniences as if I were inconvenient. I came home to find out they got my order wrong.

The service at this McDonald's has been downhill for over a year. Today was said I could not use more than one voucher. The voucher says that a voucher per person does not visit. I fed 4 ppl. Then it was missing from the order by 2 Cheeseburgers. It wasn't as busy as it was only 11:30. Picked up children from school with basically missing a whole meal. Should not be so difficult!!!!!!