Royal Haveli - Belleville

Food has never arrived on time even we are the only people waiting, and food is not what we have expected . Need to practice on customer service . Through my view I would rate this restaurant only one star for the food and service we have received

If you're in Belleville and like Indian cuisine, this is the place to go! Great food and service. The owner/host was very friendly; went out of his way to ensure we felt welcome and at home, made sure we were happy with our food and overall experience. We asked the owner to make sure the lamb vindaloo was hot and he was more than happy to accommodate us. Atmosphere of the restaurant was also very good. Order the onion bhaji appetizer, it was excellent!

My hubby I ate here last night and really enjoyed it. The food was so delicious! We ordered the vegetarian dishes and the chef came to our table and asked if we would like the dishes to be vegan, which we did, so it was really appreciated. We are not fans of really spicy food so we asked for mild spice and this was also accommodated. Lovely atmosphere and excellent service. It was a bonus that they had Karlo Estates Wine-our favourite winery in the County.

Stopped in for dinner. Butter chicken was too sweet for mu taste. Butter nan was good Paneer Pakora was ok. Good size portion However when pay the bill time came, the young lady kindly insisted I use tap . I don 't have tap ??? What to do. Pay cash nope don 't have cash. She utterly had no answer other than say we have only tap . Turns out they have swipe, chip and all forms of payment she just didn 't know how to use them??? Then, cant print receipt. Only email. Really? Turns out after a long conversation and her insistence I accept email you guessed it they can and do and did print the receipt. Again she didn 't know how??? This after a 20% tip and not a single word of apology for HER mistake !?! Lets hope they train on food safety better than check out.....ill know tonight Ok. So in all fairness to the staff, and my absolute love of spicy food I took some colleagues back for dinner a month later and the young lady did a great job, and clearly learned the payment system. Food was great and all enjoyed the nite. Upgraded to 3.5 stars. I need a 3rd datapoint I think...

Stopped on my way from Toronto to Ottawa for dinner and found this place through Yelp. It's at a mall and was a bit difficult to find. It's a small nice place with the appealing ambience. The food is very good especially the biryani, dal and paneer. The quality of rice offered is better than some of the Indian restaurant in Toronto it's also complimentary if you order a gravy dish. The staff was friendly and nice and the washrooms clean (could have been better). We were looking for some genuine food and it was a nice surprise to find it at this place. Go for it !