Subway Fountain St - Belfast

My elderly mother recently dined at this restaurant. She had inquired about the availability of the toilets before placing her order and was informed that they were indeed open. However, during her meal, a child with type 1 diabetes tried to use the facilities but was denied access. When my mother finished her meal and attempted to use the restroom, she was bluntly told by a male staff member that it was closed. Despite her insistence that she had been told otherwise, the staff member showed no understanding or empathy. She was left feeling embarrassed and had to go elsewhere to find a toilet. It is important to consider the needs of individuals with incontinence, diabetes, or bladder issues, as well as those who may have a stoma bag that needs attending to. To deny someone the use of a restroom, especially a paying customer, while the establishment is still open is simply unacceptable.

The employee named Matthew, who is a Sandwich Artist at Subway, is truly the best I have encountered at any Subway restaurant! He goes above and beyond to provide exceptional customer service. He truly goes the extra mile! After being disappointed by a vegan chicken wrap at Tesco, I decided to visit Subway where Matthew recommended the TLC wrap, which has a fantastic name haha. He made me feel very welcomed and I will definitely be returning in the future! This Subway location is the best I have ever visited, thanks to amazing staff like Matthew.

This review may sound exaggerated, but it truly encompasses the experience at this franchise location. Well-stocked and well-managed, Ryan is a valuable asset to Subway.

Girl very rude by rolling her eyes and throwing the ingredients in to the roll , will never go back to that subway , also toasted it with the mayonnaise already on it .

Have eaten here a few times but stopped due to the tables being really grimy and having to clear and wipe them before sitting down to ear. havent returned and dont intend to