Mcdonald's - Bel Air

I’ve worked here for 2 years and quit because Paula the owner lady has been really disrespectful and is trying to hide the roaches around the kitchen, and I’ve been getting paid less than other people apparently. My manager Mariana is great she the only one who runs it

I had plastic in my food that I consumed and they won't do a thing about it. Plus you have to ring bells for service.

As this happened to someone I know, and I’ve experienced similar here, since when is it acceptable to take away food someone paid for because they asked for more ketchup after being handed only 3 and being straight up told no, telling them to pay for it, being told they’re not buying ketchup and saying that’s too bad as you take away their PAID FOR FOOD? And this is a manager?? What happened to customer service, and is the manager really managing food costs that poorly that they’re not only charging people for enough ketchup for their food but taking away customers paid for meals if they express any disagreement to it? The only time this place is even decent is when the District Manager is working. As an experienced food service manager I’m appalled at how this was considerably acceptable. That is theft, on top of poor service, and poor management.

Food was hot, line wasn't too long, everything moved quickly!

Ordered 4 cheeseburgers and received 4 hamburgers. Every time our ordered is screwed up.