Chipotle Mexican Grill - Bel Air

Local managers and corporate offices are not on the same page when it comes to hours of operation. This caused confusion for several customers who had ordered online, only to arrive and find the doors locked during official opening hours.

I am not surprised by the low rating of this restaurant. It seems that regardless of who is working there or when, the staff is always ignorant. This reflects poorly on the management. What is the point of being a manager if they cannot manage their employees? When I arrived this morning at 11 o'clock, the front door was still locked, even though the sign said they opened at 10:45. Four people looked at me as I knocked, but completely ignored me. I went to another door that was open, but still no one came to greet me or inform me that the door was unlocked. Personally, I would never dine there again. I will take my money elsewhere. If it wasn't for needing supplies, I would never visit or recommend this restaurant.

I ordered a burrito at this restaurant and was disappointed to receive one that was half the size of a regular burrito. The person preparing it seemed unsure of what they were doing, resulting in them just folding over one side to close it. It ended up looking like a misshapen burrito ball at the bottom of the bag. Overall, it was a disappointing experience.

Good food is served immediately in a fast food setting. difficult to do in today's world of broken supply chains and shortage of work. no negative at this chipotle mexican grill. eating was fantastic. only my problem. I like spicy eating, but can't enjoy it because too much spicy my bauch irritates. I forgot to ask which sauce is hot, green or red. it is common and green. it tastes good, but was hot, hot. should have been red.

This location is a complete disaster. I ordered online for pickup and when I got there many online customers were waiting for their orders. No online orders were being worked on. Then the employees started fighting behind the counter. Not going here ever again. Seems like nobody in charge and nobody cares about customer service or proper food safety. Stay away from this location.