Boston Market - Bel Air

I spent $50 on a meal for my family after a long day, and wow, I don’t remember Boston Market being like this. It was the worst food I’ve had in years, maybe ever. I ended up throwing everything in the trash. Everything was clearly overcooked or had been sitting in a steam table for too long. I just hope we don’t get sick from what we ate. I'm so disappointed.

I was somewhat disappointed with my experience. The staff wasn't very friendly and mostly stayed behind the counter rather than attending to the tables. It felt like they were more interested in chatting with each other than in doing their jobs. None of the tables were cleaned; there was debris and sticky spots on them. However, the food was quite good.

The decline of this once-excellent chicken restaurant is disheartening. Two-thirds of the menu options are missing, leaving empty spaces where delightful dishes used to be. The manager is overly assertive, and the atmosphere is quite bleak, with all the staff looking overwhelmed and dispirited. I chose the family meal, which was supposed to feed our group, but I was shocked to find it only half the size compared to what we expected for the price. While the chicken remained juicy, it lacked the aromatic flavor I had hoped for. The sides—spinach, corn, broccoli, potatoes, rice pilaf, macaroni and cheese, and some sort of broth—were all a confusing mix. In the end, we received two servings of mashed potatoes and a Caesar salad, but no dressing was provided. The cornbread was the only redeeming item, but even that wasn't good enough to raise the overall rating of the restaurant. It’s truly disappointing to see such a decline in what used to be a wonderful place to eat.

The service is bad, we have a voucher in the post for 3.60 to the 36th birthday of the Boston market for the huh, we come into the load at 11:16 clock open them at 11 o'clock. the type with Indian accents said he refused to take any good license now for no employee help him. even if the voucher has not expired. he said I don't take a good note. he is extremely rude, not a person. very poor service. will never order or eat again in this boston market. this position in bel air goes down the hill. I'm so sad about it because it used to be a nice friendly place. whoever is the new management that treats this place is not good.

People who work here don't know what they're doing. Called the older woman in front of us handicapped and told her she should have stayed in her car, ignored everyone in line, food looked like it had been sitting there for hours, and the floor was sticky! Absolutely disgusting!