Chipotle Mexican Grill - Beaverton

Update: This location is moved to online orders only, process is clunky and inefficient. It removes all opportunities for the excellent customer service they were providing. I won't be back unless they change their policy. Old review: Best Chipotle I've been to in the Portland area. Ingredients were all fresh and high quality. Service was polite, personable and Fast. Both the kitchen and the dining room were impeccably clean. Having grown ups where Chipotle started this is the standard I've come to expect. This is the first one in Oregon I've been to that meets that standard.

Why dose Chipotle charge for the tortilla on the side!? Really, why dose it charge because I like to use my fingers with the tortilla? Silly. I asked for steak fresh because the steak they had was super dry. The cashier, young lady said she could give me some from over by the drive thru where I couldn't see it. When the young man that was building the bowl came back it was still dried out beef. S I asked for the 3rd time to have fresh grilled beef. So she finally asked for some to be started. I told them I didn't mind the wait. When I got to the check out she informed me the tortilla on the side was an extra charge. She said it has always been like that. That was the first time I was charged I said. So I said no thanks and git some chips and salsa. She totaled my order and then realized there was no cash drawer... So it took a while. While I was waiting a few minutes a supervisor came up and comped the meal for all the running around. It was worth the wait. It was tasty. There's a couple of other good food places right next to this Chipotle, but I hadn't been to one for a long time and decided to stop in. The lobby was clean and the kitchen looked in good shape as well as the grill. It was around 4pm so I can understand kinda why they had dry steak. But trying to sell it shouldn't be an option. I don't like dry steak and there are people who may like it, but Chipotle quality it's dry, it's tender juicy. Not dry rubber. Anyway, that was my experience. I appreciate them making the steak and comping the order because of all the issues that came up. Thank you Chipotle staff! I miss the lemon's! I'm a lemon person... But I'm sure inflation has it affects on that price. But why don't they charge for it at least so it's an option. They charge for tortilla on the side....

Horrible experience. Lack of leadership. Where is the district manager or franchise owner??? I placed an online order last night, said it would be ready at 9:40, I get there at 9:45, there 's no other customers in store, drive thru or parking lot. 4 crew members were sitting in the lobby. The music was loud inside but not too loud to hear the obvious doorbell that rings when a car pulls up. The staff literally initially ignored the doorbell and continued closing the restaurant (mind you it 's not even closing time yet and they literally have one customer to handle.. and you had 15 minutes to make the order... so we pull up, they ignore the doorbell, a girl(crew member of course walks past the window, makes eye contact with me, and walks to the lobby to sit down!! We continue to just sit there watching them close and dance, completely ignoring us. Then the manager(I assume walks out to actually check on his shift I assume he was also closing early in his office. And points at us like hey are u gunna help them doesn 't feel the need to touch on the situation apparently. Then the crew member walks over, has no idea about an online order. We wait for them to make it. Now it was supposed to be ready almost 15 minutes ago giving 25min total time to make, yet nothing is made. Can 't imagine the bottleneck that takes place when they actually have customers. Whe we finally got our burritos the were cold, old ingredients and not even wrapped!!!!!! So disappointing. Our cat died two days ago. We 're too depressed to cook. We were hungry and just wanted a couple burritos and thought we could count on that from CHIPOTLE! Again I say where is the leadership and how could u allow this? Check your cameras for last night. Pitiful. Waste of $20 and we went to bed hungry and disappointed by all the punks working at that location. Develope your staff or spare the public and HOLD THEM ACCOUNTABLE. Customers shouldn 't have to. It 's really sad when reviews are the only performance audits

Will never go here again. I didn?t receive one of the items in my order and the worker said he didn?t make any mistakes that evening so I must be wrong despite my receipt. I asked him if he was calling me a liar and he said that I was calling myself that. Upon asking to speak to the manager he said he was it. He was extremely rude, said it couldn?t find my order despite trying to give him the number, and then refused to refund me. The food was tasty, such a bummer that one guy had to ruin it.

The worst food delivery service I have experienced from chipotle. All the sauces dumped inside the back was a big mess and food was cold and extremely bad.