Nordstrom Ebar Artisan Coffee

My coworker was looking for something tasty to eat for lunch today from Nordstrom Grill and found something she wanted on the online menu. She called to order it and Sierra told her it no longer exists on the menu. As if this wouldn 't be confusing enough, Sierra then hung up on her when she asked if there was anything comparable that she could order instead. We went in to order instead which is where we found Sierra barely playing hostess and looking very unkempt. She greeted us with a plain hello so underwhelming that i had almost forgotten it by the time i could begin this review. As she watched my coworker struggle to find something on the menu, she offered no help or interest in finding out what the customer may be seeking. My coworker settled on her desired meal and placed it. Sierra walked away with her nose in the air as slow as she possibly could to place it. One of her more engaged coworkers asked if she could help us with anything because we obviously looked like neglected customers. We thanked her and told her our order was being placed. Her coworker watching her is what what prompted the slightest bit of enthusiasm as she handed my coworker her receipt. We both work in this mall providing customer service and have seen a lot of changes here recently. The last thing we expected was such unacceptable customer service from one of the flagship stores at this mall.

This place is tucked away on the 3rd floor of Nordstrom in Beachwood mall so unless you know about it, you won't know about it. Good service, good food what else can you ask for? There was 4 of us so we got to try number of things. Between my wife and I, we tried their soup of the day (tomato bisque), brussels sprouts frite, heirloom tomatoes and burrata, chicken tacos and one of their salads. The couple that was with us, had the soup of the day and couple salads as well. We all truly enjoyed what we had.

Went for a pre Christmas Sunday brunch. I Had the best of The Onion soup and it was delicious. My son had the prime rib au jus and my wife the chicken salad and all were very happy with our selections. Our server was friendly and efficient. Thank you for a delightful lunch.

The customer service is great. fast drinks. since diet in the shopping center is closed, this is the only place to get coffee, but I'm glad I discovered it. better coffee in my opion.

Love that place. They are Always very Nice!I love seen the African American Baristas.I like them A Lot