Mcdonald's - Bay Shore

The dining experience was awful. They skimped on my 20-piece spicy nuggets, which appeared to have been sitting out for hours. Despite requesting fresh food, they still served me old nuggets. Even the friendly cashier at McDonald's wasn't enough to earn more than 1 star from me.

We waited in line for 10 minutes, but the cars ahead of us never moved. After placing our order, we realized that we did not receive everything we had ordered. We were charged more for items that were missing. We had to wait even longer to get the missing items and were confused about who took our order in the first place.

Waited 20 minutes with the car thru for two cheeseburgers who never came. extremely rude manager.

- yes, yes. very fast drive thru. brenda and julia are so nice! they make the best burgers and make them with love

Terrible experience but it isn 't the staffs fault so much as it was the terrible app. We stopped off here to grab some food before headed to Splish Splash in Calverton. I used my app to get a #1 with the $1 large fries for my girl. She used her app to get the $5 nuggets to go with her fries.Simple enough, right?Tell me how we spent 30 minutes trying to get the app to work? I was able to place my order but we were having trouble with hers. We did inside pick up and the app wouldn 't allow us to check out and pay for the food. After finding out you need to be standing near the registers for the promo to work, it was finally allowing us to check out... only for it to say there was an error placing your order, please speak to a crew member . So we did. The crew members knew absolutely nothing and was no help at all. In a situation like this, the manager should step in and override the register to accommodate the promo you are having trouble redeeming. They did nothing except say that the app was a seperate entity and we would have to call the number for a resolution. Now, I 've called them before over a different issue and it 's literally the worst experience. They have no idea what you 're talking about and you get the run around until you just get annoyed and frustrated enough to just hang up. So, I didn 't even bother calling them this time although I should.My girl wound up getting a completely different meal from what she wanted and now we were stuck with an extra order of fries that I redeemed in my order. We had it all planned out, as you should when ordering from the app. You absolutely should be taking advantage of the offers and promos within the app but this time it did not go smoothly at all and nobody cared nor felt motivated to help. After we showed the cashier the problem we were having on the app, she kinda just shook her head and said damn that 's crazy and then proceeded to charge us full price for a meal my girlfriend pretty much didn 't even want. I said wow so you guys aren 't even going to try ro remedy the situation and still charge us full price for something we didn 't really want? Waste of 30 minutes, waste of extra money, waste of fries and to top it all off, the chicken sandwich my girlfriend got wasn 't even the one she wanted. She was disappointed about her food and I felt bad for her. Terrible experience. Mcdonalds has gotten to the point where they make so much money and have so many customers that they can do the absolute bare minimum and somehow thinks it 's acceptable.