Russell J's Kitchen - Baton Rouge

Absolutely the worst pickup experience ever. Almost an hour for a call in order, then they have my food to the wrong person in front of me. They provided no communication, just mumbles and complained about being short handed. Hands down, the WORST Popeyes experience yet! Our family has been a loyal Sunday Popeyes lover for decades. No LONGER!!

The food was delicious, but the service was not so great. It took a long time to order since we could not hear anything the drive-thru employee was saying. We pulled up to the window, and got half of our order, and someone else's order too! Maybe it was just the time of day we went. The food was awesome as always though!!

2/1/2020 Possibly the worse Popeye's in BR. Came in and no one working the register. After listening to 5 minutes of staff arguing with both each other and a customer out front, it devolved into them insulting each other with profanity. The angry patron left and still no worker would man the register and take orders. I waited a few more minutes and left. Horrible staff. And people wonder why all fast food workers will be replaced by a simple customer touch screen and not before time too.

This store is usually out of white-spicy, requiring a 12-15 minute wait to get what I might order. Then, more than half the time, something is left out of the bag, or the wrong order is in the bag. I have learned to check my orders before I leave. I go to this location only because it is convenient. Unlike other Popeyes locations, this store keeps its music tuned to hip-hop channels. It has a high turnover in managers, and with few exceptions, the counter personnel seem disinterested, and are frequently inarticulate. You have to work hard to leave with what you came in to get.

Today I so happened to be running errands on my lunch break and remembered my sweet customer Ms.Jones gave me a 25% off coupon for lunch. The atmosphere felt like home and the food was cooked with love! Everyone was happy and smiling and made me feel like a valuable customer! I will definitely tell everyone about my new secret spot Russel J's Kitchen ! It's a quick right turn on Government St. So Slow down and stop in to enjoy their delicious food !