Izzo's Illegal Burrito City Square

It's not a bad place. People were polite. It was clean and not too crowded when I went and food had flavor. I had a veggie bowl which was

Hate to leave this review because we love Izzos and have eaten at this location several times before but I hope this review inspires this location to improve their service. Came here on Sunday morning. The employee who attended us served us such little portions I thought she was joking with us. I ordered a kids nacho and she served us 3 dried out small pieces of chicken and forgot the chips. I’m not joking. After I asked for chips because it was nachos, I asked her for more chicken and she told us she would have to charge us double. I could not believe she thought that she was giving me the right portion. I said okay, charge me whatever as long as I can get more food. She refused and my child went home hungry.Also, She forgot my chips and forgot our drinks, I had to remind her!I wish I could say this was a one time ordeal but the service at this location has been in decline for a while. Please do better training with your team-members.

Worst experience today .. this location has been so hit or miss lately. i got a burrito today- the chicken was so dry and the burrito itself was lacking so much flavor. i also got a queso and it was like water- barely had no cheese taste. it’ll be a while till i come

Garbage service literally every time. Come if you're cool waiting 20-30 extra minutes to get your food. This last time they just gave my food away to someone else, I guess you can waltz in here and point at a bag and say it's yours without having to verify anything. When I showed up they were confused and then didn't offer an apology or anything, just alright I guess we'll make it again. Then they argued with me about it. I use to love Izzo's but the customer service alone has made this the last time I'll ever have it.

Lunch. Kinda dead for a Saturday at noon. Everything was good but the steak was really chewy and some pieces uneatable (both burritos). Will not get steak again.