Chili's Grill - Bastrop

Worst dining experience ever! Ordered fajitas without any meat as my husband and I are vegetarians along with a pasta with mushrooms added in it. After a good long wait the fajitas were served but WITH SHRIMPS in it. I asked the server to replace thedish and the manager came and told us that it?s a common thing to happen and she would ?re-plate? it; we thought we heardsomething wrong and she would replace it but she actually only re-plated the dish and served it back to us. We didn?t want tobother them much so we decided to ignore the fajitas and only eat the pasta. Then pasta came but without any mushrooms in it.So we asked the server again. Then again the manager came and said I could bring mushrooms (absolutely no apologies were madefor anything till now), then she comes back with a bowl of sautéed mushrooms with meat pieces in it. We again called her andpolitely asked her to give us a new bowl of mushrooms but she said that it?s not meat as she did it herself and wentaway. Again, NO APOLOGIES given whatsoever! We didn?t eat our food, we weren?t attended to properly, but the bill came in timewith no way of making it up to us. As a result of which we did not tip and just came out. Extremely poor customer service for arestaurant of that size. Wouldn?t like to go back, especially to this location.

Great food! Pleasant atmosphere! Our server Dan was Awesome!! He did a great job!

I was In the mood for chicken crispers today and decided to give this location another try after 2 not so great experiences last year. Let me tell you they have definitely made some positive changes. The order I placed was ready ahead of promised time, itwas correct and most importantly hot and tasty.

Apparently happy hour only works for the bar lounge area?? Makes no sense, especially when 2 people are taking up an 8 person table. There was no room for us over there because it was full so we had to sit in the main restaurant. Then they gave a 6person table to a brand new waitress. And to top it off, no one knew what channel (number) NBC was. I had to show them how touse their own TVs. Never going back.

Went in for dinner on a Saturday, no wait time! Went straight to sit my whole family down. Waiters have been attentive, people giving out the food are quick, they gave out the drinks while waitress was still taking our order?talk about quick! Definitelygoing back especially when there?s good customer service. Everyone has a smile which makes it a lot better. Oh yeah?food wasgood love there ribs!