O'charley's Restaurant Bar - Bartlett

Not typically the type to write a review but this SERVICE WAS BAD. I waited an HOUR for a to go order that should’ve been ready. I called from the curbside area and no one answered the phone for 20 minutes. I get down and my order isn’t ready and upon getting my order 30 min later it’s not right. I received another persons order and they were also upset about wait time. Then the worker said “my manager mixed the bags up”. Please do better next time. Currently still sitting here waiting on missing orders as I write this. Also spent over $150 on this order so yes I am upset.

I have done numerous orders via curbside and via delivery. The past year of deliveries I have had items missing. Each time no one has helped me. This last time I was missing my child’s meal along with items of my meal. I spoke to the to-go area that evening (Thursday) and he took my name down and said he would get it fixed and call me back. I never heard back and called the next day I called again and spoke to a manager at 3:45 in the afternoon. She said they were really busy and she would take care of it and call me back. I still have not heard back from them. Do not recommend to order from them. If you have missing items you won’t see your money back for that item.

Service so slow and horrible , food was terrible. No rolls , crackers , pasta, spinach dip, no fish at all, no fried shrimp. Bread was toasted so hard on a kids hamburger that she couldn’t bite through it. Also the A1 sauce too was so nasty a napkin was used to open bottle. Why is this location still open?

This used to be my favorite restaurant but they've gone way downhill. I keep giving them a try hoping maybe management is the issue but I don't know anymore. Received my to go order cold. Broccoli still in the microwave bag and unseasoned, corn unseasoned and these items are supposed to be. Side of fries was sad, maybe 7 fries and pieces mostly. No butter for the rolls and rolls were kind of hard. Ordered an 8 oz sauce received a small ramekin. Probably never eating here again unless I'm just really craving their chicken. Very sad seeing a restaurant once so good get so bad. McDonald's has better quality if that says anything. Also I don't know if it is just the Bartlett location that's this bad, maybe I need to try another location before I rule this chain out entirely.

The food wasn’t great, the service wasn’t great. They had little help. They ran out of tea at 5pm. I ordered a Caesar salad and received lettuce with what looked like mozzarella shredded cheese with no croutons. We’re putting this place on our do not eat at again list.