Dunkin' - Bartlett

Busy, staff was busy so interactions were short with no pleasantries. Took a while to get my order in, took longer to get my food and drink. I was a walk in order, the drive thru was busy.

The two stars is for the service. It is usually good. The doughnuts?EVERY time I go here?are old. They are at least a day old because I can't eat them the next day they are so hard and dry. I am trying to understand what time of day or what day of theweek they are fresh. Anyone know of another dnut place in this area?

I come here once a week, on my morning drive to work. They get my order right every time and are super friendly. I'm a big dunkin donuts fan. :

I ordered a large hot caramel latte. When i got the coffee it felt light and i asked the person at the window is this coffee full? She said yes, its just very foamy . I have been at other location ordering this drink hundreds of time it was never foamy like this. The fact that they don 't even wait for the foam to settle and gave me a coffee that 's less than half after I asked if it was full is disappointing. The manager Evelyn Andrade email me to go back to the store to get a refund after I put in a complaint on the app. It 's $5 not worth my time to go back neither do I live close to this location. A simple refund fix they can 't do unless I go back to the store is also very disappointing. I do not usually write review but this is really beyond me. I 'd give it a 0 star if I could.

Burnt Croissant and terrible customer service. The line was 20 mins long and then received the wrong order. I understand your bottom line is important but hire more help and train your staff better. Won’t be returning to this Dunkin.