Second Cup Café - Banff

Nice fresh brewed iced lattes from espresso. Good service and friendly servers.

A great gem of a coffee shop in the downtown village area of Banff. We ordered a chocolate strawberry frocho, which is like a frappuchino without any coffee. So delicious and refreshing on a hot summer day! They also have Wi-Fi which is a nice plus.

As a long-time local, I visit this coffee shop from time to time. Unfortunately, this morning I experienced terrible service. The red-haired employee was so busy chatting with her coworker that she initially ignored me. It took six minutes to toast a bagel, and I was the only customer in the shop! When she finally handed it to me, she just tossed it my way. She said, "Have a good day," but then rolled her eyes as she walked away. It's disappointing to see such a decline in service quality. They really need to teach their staff some basic manners and kindness!

The staff informed us that they would be open until 6:30 PM, so since it was only 6 PM, we decided to order coffee. To our surprise, they told us there was no drip coffee available! Seriously, no coffee at Second Cup? As a result, we had to settle for a more expensive Americano instead. To make matters worse, we were told we couldn't sit at a table because it had just been cleaned. They suggested we go sit in the basement mall instead! When we passed by at 6:25 PM, all the lights were off and the doors were closed. Unbelievable! I might as well go to Tim Hortons next time I’m in Banff!

Was completely ignored when trying to order. Finally got to order after the workers chatted about personal lives. Waited 20 plus minutes for one drink. I had to remind the workers what I had ordered and finally got my drink after 30 minutes eventhough it was pretty slow in the shop.