Insomnia Cookies - Baltimore

I apologize for the partially eaten cookie photos, but let me assure you that these cookies were absolutely delicious! Just a heads up, the Charles Village location is currently only offering pickup and delivery within a certain radius with a $6 minimum order. They are not accepting in-person orders at the moment, so make sure to order ahead. I deducted a star because I was not aware of this policy and ended up showing up in person. However, the small staff was quick to fulfill my order once I placed it on my phone. The two cookies I tried were warm, perfectly thick, and sweet without being too soft. As a lover of firm, crunchy cookies like Blue Chips Ahoy and Famous Amos/Oreo, I thoroughly enjoyed the Vegan Birthday Cake cookie and the Double Chocolate Chunk cookie. Although a bit on the pricier side, they were definitely worth it. I would recommend this place and will definitely be returning. I am quite picky when it comes to cookies, and these exceeded my expectations, especially since it has been several years since my last visit.

I recently had delivery issues with Uber Eats, but the bakery was quick to address the problem and provide a refund. Unfortunately, the same issue occurred again, so I called to inform the bakery that it was an internal problem. They listened attentively and went above and beyond to fix the issue. Despite the initial mistake, they corrected it threefold, showing excellent customer service. I don't recall the name of the person who helped me, but I truly appreciate their efforts. This is a great example of how a business should treat its customers.

The cookies were delicious, but the mini ones seemed like they were just leftover scraps. Some had only a few chocolate chunks and were smaller than the others, lacking uniformity in size. I particularly enjoyed their traditional flavors like white chocolate macadamia and chocolate chunk, while my daughter preferred the deluxe s'mores. Though they are a bit expensive, I have a weakness for cookies and had a overall great experience at this restaurant.

I ordered a monster cookiewich It was delivered quickly The cookies were so warm and the icecream was yummy But once I assembled it...OMG!!! Delicious Will definitely order again

I had problems with my delivery order and was refunded. I had the same problem again and I called to make the bakery aware that this was not a problem, but an internal problem that happened several times. they heard and corrected the problem more than enough. the problem should not happen, but it has been corrected 3× fold. that is a good customer service. I don't remember the name that solved the problem, but thank you. that is how a company treats its customers and is very appreciated.