Costa Coffee - Ballymena

Coffee is excellent. However the toilets are very dirty. I noticed a dirty tissue on the floor and when I revisited a number of days later it was still there in the same place! Mirrors and wash hand basins have dirty splash marks. Meanwhile the staff behind the till are standing idle! Very disappointing.

Could do with keeping the sisp dispensers topped up. No soap to wash hands, which n is poor in an eating and beverage establishment.

I went for a coffee today n ballymea costa just of the larne rd at the cinama with my cousin and a freind were we were sitting having our usual and a chat. When an unfreindly staff member who was cleaning the table next to us asked what we are looking at we answered excuse me she said we were doing alot off staring i quickly stated we were not looking at her and she replied whatever... As a result of this me n my freinds will no longer use costa coffee as a place to meet for coffee.. Very dis heartened at the attitude and ordasidy of the server and customer service i will be making a formal complaint as i and my freinds and family use this costa quite regularly infact it could be 2 to 3 times a day... Very embarrasing and rude...

When it comes to paying tribute to the staff in this branch of Costa, I feel almost at a loss as to how I can adequately express appreciation to Matty and the other staff members. Matty is clearly a great team leader and this clearly plays an immeasurable part in motivating those under his watch. I always enjoy the relaxed atmosphere and of course the coffee is made very special. I wish all involved continued success. Geo (Young) loyal customer.

I try and go to independent coffee shops, but must admit Costa always has nice sandwiches, coffee and tray-bakes. The chicken and bacon wrap was lovely, as was the pecan and banana bread. Plenty of sanitised stations, Was very busy and staff were doing a great job.