Caffe Nero - Babergh

Coffee shops are in a massively competitive space: Nero, Starbucks, Toast, Costa and a magnitude of others. So their distinctiveness is a core attribute. Most Cafe Nero's we have visited in London, Newmarket (excellent), Bury St Edmunds x 2, Colchester, etc, have been good. what let's Sudbury town, and down badly, is it's ever changing staff and spiralling down in manners and customer engagement. Some appalling staff compared to the other nearby coffee shops. Disappointing.

Barista’s always make an excellent job of your crafted drink, always friendly. A very pleasant coffee shop to visit

Caffe Nero in Sudbury is by far the best coffee shop in town. I was served quickly and with fantastic customer service. I would defiantly recommend going to Caffe Nero if you are in Sudbury! They will always go the extra mile!

Tried to order a coffee to take out and was ignored and left standing there by the young girl behind the counter who went on to serve someone else. No apology was given and I feel the service is absolutely shocking now compared to what it was. In my opinion they are too busy with online orders to worry about their bread and butter coming through the door

We went on a Sunday afternoon. Few places seemed to be open on a Sunday in Sudbury so it’s definitely a missed opportunity. We went to cafe Nero because we wanted some food, although a sign on the door said nothing hot could be served as the toasting machine was broken. Anyway, we picked some items including lemon drizzle cake, some soup and a sausage roll (as we didn’t fancy a cold toastie) and some coffee. There was a queue on arrival and the cafe was busy with any tables not occupied full of dirty crockery and left over food items. At no point during our visit did we see any tables being cleared. There were also discarded food items on the floor, and debris including used sachets of sugar and spill marks on tables and chairs. The soup never appeared so we joined the queue to collect it. The trainee barista was doing her best, but her colleague left her to go outside, and she dealt well with some difficult customers by herself. All the food items were fresh and tasty and the coffee was excellent but the standards of cleanliness and lack of staff would put me off returning to this branch. I really hope they get the management and staff sorted as it’s such a wasted opportunity.