Sonic Drive-in - Avondale

Tweaker car hopping is rude only given me eating no hi can I give them nothing rude this sonic is always bad with customer service

I come to this location pretty often and from when I first started coming here to now it's just going down hill, every time I come they never have the correct size or something is not working like the slushie or milkshake machines. Today when I came in I ordered 2 large drinks on the app and they were out of large cups (of course), so the lady tried charging me the difference for 2 RT44 even tho it's not my issue they don't have the large cups in stock but anyways I obilge. I did the math on my phone what the difference should have been was 32 cents but she comes back asking for 1.88$ which was way more than expected , I asked what was the reason and she said idk this is what it shows on her system, so at this point I ask for my refund as I'm not going to pay any more than I should, I understand it's only a couple dollars but it's the principle. So when I asked about why they couldn't just make the options not available on the app if they don't have them, like other locations, she just kept saying they don't have any control of it? At the Estrella location if they're out of something they won't let you order on the app but here you never know what to expect. It just seems like every time I come there's always something going on with this Sonic.

This is not the Sonic I tend to frequent but I came across it and thought I'd order my usual. I will preface with the place being nearly packed full. Even so, carhop (1 of only 2 was friendly and polite. I did have to wait around 15 minutes for 2 drinks and 2 small popcorn chicken. However, I know the girls were working fast. It was more a matter of needing more staff (they are hiring! and not due to slow or uncaring service.Vegetarian options: Grilled cheese and French fries and onion rings would make for an amazing vegetarian meal! Not exactly healthy but very delicious!Kid-friendliness: Wacky packs are fun and Sonic ice cream is very high quality! Not to mention the fun slush flavors.Parking: There are a lot of parking slots. However, few were available the day I went. This place was super busy!Wheelchair accessibility: There are wheelchair accessible parking spots.

Usually don't like doing negative reviews, but like I understand it's a sonic, but the main manager Christine, I believe was her name. Was completely rude and had an attitude for no reason. When I tried ordering she just goes I can't hear you, this is with my car shut off. I fully understand, yet she comes storming out and goes what do you want very rudely. So I order my food and drink quietly and respectfully. With her trying to leave every moment she had a chance. Like come on, I'm being nice and just want to order food. Not sure if something was bad in her day, but I did my best to work with her. All in all she comes out with the food and I think it's finally over. With her attitude, I didn't know if maybe tampered with my food or drink. So I go to check the drink and behold there's a large piece of hair on the inside of the cup as seen from the photo. When I came back and went up to the door she completely looks at me then looks away, just ignores me. After that I followed her since she was delivering food and found out she decided to go on a smoke break. From there I just left her be and stepped inside to look for someone. Luckily a young girl with colored hair was really respectful and was able to replace my drink with manners and real hospitality. I don't come to Sonic's for the best service, all I ask is for a basic kind service. The lady with colored hair did just that the way she fixed the issue. Honestly she should be the manager and not the Christine girl which honestly was giving everyone bad looks and a bad vibe.

My girl friend and I ordered at around 10:30 at night. Despite the time of day, the staff were very nice and helpful. The lady that brought our food out was especially helpful. She waited for us to double check for our straws and condiments before she left. It was just a small thing, but the fact that she actually cared enough to be double sure that even the little details were covered was very nice (especially late at night when most people couldnt care less and just want to go home). Unfortunately I didn't catch her name, but her hair was blue.