Garden Grille - Avondale

Rooms really need to be fixed up for the amount per night they charge and the breakfast buffet was okay but should be expanded more because it actually has the potential to make more than what they offer.

When checking in I inquired if there was a suite avail and was told there were. I then requested an upgrade but was told that there would be the charge for the suite! I’m not sure why they would not give a guest a little perk, that costs them nothing! They would rather let that room go unused!! We have been traveling for 5 days and have been upgraded at Drury Inns and Best Western for no additional charge each night!!

This used to be my preferred hotel in the area, but it has gone downhill, It seems like there is a lot of cost cutting, even though the rooms cost almost twice as much this trip. First, the room was filthy- trash on the floor and sticky surfaces. Second, the gym is undersized and the equipment is broken, and has been for months. Third, they used to still provide a free breakfast for Diamond members, despite the change in Hilton policy, Now, the $10 credit does not even pay for breakfast, and the quality of the food has gone way down. The hot options were a tray of hard, cold scrambled eggs and greasy bacon- I did not see an option to even order other eggs. The staff was very friendly and tried to be helpful, but it seemed like they were struggling.

My wife and I came to meet friends on a Friday night. The place was not busy. The people at the bar about four people outside and six of us but only two of us ordered food around 7:30pm. We didn't get our food until about an hour and a half. We noticed the cook just sipping soda staring at our group for about ten minutes. The server was avoiding us. When I asked about our food, she got snippy with me.

Great food drinks and service/atmosphere fantastic.