Cold Stone Creamery - Avondale

Friday, Jan 26 747 pm I came into this location in Avondale which I've been coming to for years. The two staff in there (two Hispanic girls) number one did not great me or my husband when we came in. They couldn't even be bothered and barely looked up. They clearly saw us and couldnt even say theyd be right with us. We stood there for about two minutes. Another Hispanic couple came in after us and were promptly greeted. We said well I'm not spending my money here and left. That is completely unacceptable. Check your staff Cold Stone. Thus location has gone downhill and I'm upset I even stopped here. Should have gone to the location closer to home. Terrible service.

I’ve never had an issue with my ice cream, but the service here? My goodness. There is a total of TWO people at this location with common decency. This place is overran by KIDS, and is usually a disaster. There’s been times that I have gone in and have been completely ignored for minutes while they two girls are having a gossip conversation behind the counter. My man and I were the only ones there. A few weeks ago, I called and asked for the manager and the girl rudely goes “why..? What’s up..?” And I express that it’s about employment and she goes “oh… well, we don’t have a manager.” So I asked who does their scheduling and food order then, and she goes “the supervisor.” So just when I think I’m getting through to her I go, “perfect! That’s who I’m looking to talk to. Do you know when she’ll be in?” And she goes “no.” So I thanked and hung up. I go in a few days later and find out that that was incorrect and they DO in fact have a manager. I called today and asked to speak with her by name, as I was told to call this morning at open. I’m told that she’s not available, and that she’s very busy. I say that that’s not a problem and am curious when I can reach back out. She then proceeds to tell me that “she’s too busy and they’re not hiring anyways.” At this point I believe I’m dealing with the same teenager I dealt with the first time. So I ask her, “okay, I actually have something else I’d like to talk to her about as well. Do you have any idea when I’ll be able to do that?” And she goes “like I said she’s too busy. Is it like a tax question? I’m the team lead (greeeeat so I might be able to answer. Also, she isn’t our manager she’s the owner. We don’t have a manager.” (That makes her the manager if she’s writing your schedules and overseeing, as well as doing the scheduling, but okay.. so I tell her “I’d really rather talk to her about the matter” and she goes “well she’s real busy but if you want I can give her your name and have her call you back, but it could be a week or longer.” And I was like yeah give her my name please.I know my name is never going to get passed over. At this point, I don’t really care as these aren’t people I’d like to work with.I have years of management experience, and the way that this place looks, which is usually messy with these literal children running ramped, I could have turned it around for this location. Or at least had given them a decent ADULT manager presence since the one girl claims they “don’t have one.” I hope the manager, owner, whatever her title truly is sees this, and can have a constructional conversation with her team. Every interaction I’ve had with this “lead” on the phone has been rude and unprofessional. And with so many good workers out there looking for employment with stellar customer service, it might be time for an upgrade.

I love coldstone but this location was the sloppiest location I have ever been to. A bunch of young kids talking instead of working. Start to finish about 12 min to get my order into my hands and I was the only one in line. Ice cream all over the glass, just plain sloppy.Need better managment and guidance.

I will not be returning to this restaurant. My group and I needed to use the bathroom, but the lady working there said it was only for employees. However, while we were eating our ice cream, we noticed someone else asked and was allowed to use the bathroom. We felt it was unfair since we were also customers.

This restaurant is terrible. I wanted to treat my kids to ice cream, but my youngest is potty training and they wouldn't even let him use the bathroom. The woman assisting us was consistently rude to several customers. I will never go back, as I'm certain there are better places to visit.