Sonic Drive-in - Austin

I ordered online, but no one came out to assist me. I waited by the drive-thru and eventually called their hotline, where I was refunded, but I had already wasted an hour. I won't be returning anytime soon. Food rating: 2/5.

This place has really declined. I decided to give it a shot because I noticed the drive-thru was secure, but I ended up waiting 10 minutes before anyone responded. When a woman finally answered, she asked what I wanted to order, so I told her. However, she then informed me that she was only taking drive-thru orders. Confused, I moved to the drive-thru lane, only to see that the same cars from 10 minutes earlier were still stuck there and hadn’t moved at all. This kind of defeats the purpose of fast food, doesn't it? Sonic Management, rather than just brushing off complaints like mine—like the many others I’ve seen on Google—why don’t you actually listen to your customers and address the issues?

I've never been disappointed by this place until now. We've tried ordering desserts through the mobile app several times, and the app works well. However, when we arrived tonight and entered our order number, it indicated that our order was on the way. After waiting about 15 minutes, I pressed the button, only to be told by the staff that they only take drive-thru orders at this time. Even after explaining that we had already paid and checked in, they seemed confused. We went through this process three or four times before finally giving up.

I have popcorn chicken, which was mostly only debrised, there was no chicken like that gave me the floor of the batch

Took my 30 min. lunch at work and was near this location so went for convenience. After an hour long terrible experience here I am leaving this review. I placed mobile order. After a very long wait a server came out and started handing me an order that I quickly realized wasn't mine. She didn't say anything when I mentioned it looking confused and walked away. I pressed the button 10 min later to ask if my order was at least recieved. They said ugh uhhhhh we will send someone out. Another crazy amount of time later I get my order. Slush was almost fully melted. I assume from sitting for 45 min? And my food order had onions when that was only edit I made. Was just a hotdog and tots. I pressed button for final time and asked for someone to come out. After another 5 or so min (not right away or anything) a guy comes out so I finally just ask for a refund as I've been here an hour and still don't have what I ordered correctly. He spoke as least amount of words as possible and seemed upset when I asked for a copy of the receipt showing refund. I got a full sheet of paper with scan of receipt. No I'm sorry for this sir or anything. Never again.After posting this and scrolling through other reviews of this location. I think someone needs to step in from corporate because this franchise is clearly barely scraping by and giving the company a bad rep.