Chili's Grill - Aurora

The food was alright. Our waitress however was horrible. There was no reason to be blatantly inattentive. When service is this poor for your table but excellent for the table behind you, one concludes there is a clear and present color issue. I'm tired ofthis type of behavior. Chili's location on Parker/ and Arapahoe Road has lost my business. I believe they know when theiremployees are racially bias.

I totally understand being busy, but then update your technology to provide a proper pick up time. I was told 6:28-633pm. Checked in at 6:33...i didnt get our food until 7:38. I called and they said they are really busy, which I get, not upset withthe workers doing their best, but have the system reflect at least a somewhat accurate time. The kids grilled cheese, somehowin 90 minutes wasn't cooked or grilled (bread was completely white), margaritas tasted like sour water, kids fries were wet andsoggy, skillet queso was cold. Ultimate smokehouse combo was incorrect, cheese fries were and kids cheeseburgers were cold. Frommy understanding everything else was ready at 7 (still 30 min late) and then sat waiting for the other 30 minutes. I couldn'tspeak to a manager because he/she was cooking, which really makes me feel bad for them, but nonetheless was a terrible allaround experience. I am requesting a full refund and hopefully some additional explanation as we would hope the issues can beresolved and can eat here again.

The FEW times I ever order from this place, it gets worse and worse. there was soouu much salat the fries and the whole burger was both cold and soggy.

Travis was our water. He was very nice, friendly and energetic. We had a large party and didn’t wait long. We had a great experience. All our food was very fresh and don’t take too long. The manager was also incredibly kind, he corrected any slight inconvenience we had. We will be back

Fantastic server was very kind and helpfulThey are having technical difficulties in the kitchen and there was a delay in getting our order out but our server and the manager handled it incredibly professionally.The server easily deserves a raise/commendation. Even before the difficulties he was very kind and attentive all while working the barTuesday 4/26/22 @6:30pm Server name: Andy