Black Bear Diner - Aurora

Calling Black Bear a diner is doing it an injustice. It is more of a casual dining restaurant. The servings are good sized to large. The service is always excellent and the atmosphere is nice and relaxed and quiet. The parking is great. I had the Tuna Chef Salad and it was a very enjoyable dinner with unexpected chef salad ingredients. They always serve the salad dressing on the side, you don 't have to ask.

On Friday 12/8 evening, I ordered a Denver Omelet without Ham for delivery (Order #23124420190699520). I've ordered this menu item plenty of times from Black Bear Diner. When it was received, it was the wrong omelet. It had bacon and sausage. Normally, I would just take what I got, but given that I don't eat meat, I couldn't eat it. So I called the diner and the lady on the phone said there was nothing they can do about it, that I'd have to bring the omelet in to get a replacement or refund. I told her, but I got it delivered, I shouldn't have to drive there for their mistake. She claims that I ordered it via a third party and they couldn't refund. I said I ordered directly from their website. Again, she said there is nothing she can do. I asked for a manager, and she said he was busy. At this point, I'm a little flabbergasted... I've been stuck at home with the flu and really shouldn't be driving. Then she just hung up on me.This used to be my go-to brunch place and would always be the first place I recommend. But not any more. Such a shame that is how you treat a customer, especially a repeat customer.

We drove down from Cheyenne for a medical appointment. We didn't want to eat at a fast food restaurant. I searched and found this amazing place. Savannah our server was awesome and very friendly. I have recommended this to a friend that moved here this summer. If we have to come back to Aurora we will definitely stop again.

Atmosphere is five. It was all the service I had a waitress named Pattywho was horrible couldn't get my order correct came with my mother and sister. Put my ticket and money on the table. Went out to smoke. She chased me saying that I didn't pay my ticket. She never checked my table. Horrible experience. I'll never go

Great place. Lovely service. I love their coffee and breakfast. Huge portions. The pancakes are pretty unique. Something in the batter makes them fluffy and a touch sweeter.