Double S Smokehouse - Augusta

We made a 530 reservation for 4ppl. Was seated on time. Waiting 15 minutes for a server to ask us for drinks. Placed our order and waited almost an hour for our food. Wait staff was definitely overwhelmed. Prices are a bit high but the food was good. From being seating to paying the bill was almost 3 hours. Would suggest going during earlier hours for quicker meal.and better experience.

We had a reservation. We waited over an hour for our food. When we got it my son’s burger was raw. The rest of the food we ordered was not good either. Not worth the wait or price.

Sat down at 4:50 to eat before the 6:05 game. Didn't even place food order till almost 5:25. Got food around 5:50 and by the time done eating game already in 2nd inning. Too long, no one checked on us and added a credit card surcharge to bill before even asking cash or charge (we paid cash)

Quality of meat was not worth the price they charge. Ribs had a lot of cartilage on them. Hardly any meat. It was mostly bone and cartilage.

Service was terrible- waited two hours for food. If they couldn’t accommodate our reservation they should not have taken it. Drinks and food were also sub par. Pineapple margarita tasted nothing like a margarita. One burger was undercooked and so we asked for it to be cooked longer. A bite was already taken out and they just put it back on the grill and burned one side. Completely unsanitary and then also inedible. The staff seemed disorganized and overwhelmed. We’re not helpful or sympathetic to this situation. Neither was the manager(owner? when asked about the wait time. Also, no one was pre-bussing the table so there was empty drinks all over so no room when food came out. Also, no toilet paper in the bathrooms. This seems simple but I was waiting in line for the restroom and one of the workers came out of it and when I walked in there was none. Normal practice would have been like “hey sorry we are out of toilet paper in this stall, I’m going to go get some be back asap” I never leave bad reviews but I was truly baffled by the experience. Advice would be not come here with a large party on a busy/baseball night.