Cloud 9 Senator Inn - Augusta

Room 128 very good stay; good choice for accommodations while participating at the IM Maine 70.3 location is excellent, spa area (fitness, yoga studio, pool, etc. is outstanding. Disappointing that the restaurant was not open for dinner possibly add a few more items on the lounge menu it would be good. Beds are ok, however could be upgraded along with pillows; need some countertop space in the bathroom nowhere to put toiletries in the bathroom; great to have fridge, microwave in the room; as an IM participant, it was great to have a walkout to parking. Thanks so much will be back next year!

The room was dirty, outdated, and felt stuffy. The mattress covers sagged all the way to the floor. Although the air conditioning ran constantly, the room still felt uncomfortable. There were no outside vents in the bathroom. They do not allow late check-outs beyond two hours and even charge half a day's room fee for it. On a positive note, the spa and pool were fantastic. My first stay in 2022 was enjoyable, but the room in 2023 didn't justify the price.

Room 128 very good stay; good choice for accommodations while participating at the IM Maine 70.3 location is excellent, spa area (fitness, yoga studio, pool, etc. is outstanding. Disappointing that the restaurant was not open for dinner possibly add a few more items on the lounge menu it would be good. Beds are ok, however could be upgraded along with pillows; need some countertop space in the bathroom nowhere to put toiletries in the bathroom; great to have fridge, microwave in the room; as an IM participant, it was great to have a walkout to parking. Thanks so much will be back next year!

The place is so outdated nothing like the pictures. the best part of our room there were plenty of towels. Unfortunately, there was 1/2 roll of toilet paper no kleenex and the bathroom smelled like urine. Fortunately, that issue was taken care of by housekeeping. Front door stuck so hard we couldn’t open it there was also an interior door that worked. Fortunately it was 1 night and we worked around issues but probably would not stay again

My husband and I are enjoying our time here at the Senator so far. We came here for an event offsite and stayed in a room across from the pool (185). The room was okay, but a bit smaller than we expected, but had standard amenities that you’d expect at most hotels. The bed is really comfortable and our large dog was also very comfortable in the space, which is super important as he gets very anxious in new places. We have not tried the restaurant yet, but it looks like an amazing place.What I was most impressed by was the Spa and fitness area. The fitness center had a ton of equipment and machines perfect for a traveler needing to keep in shape. The weights were a huge bonus! The spa staff was absolutely amazing. Specifically, Skye who went out of her way to show me around and help me schedule a service the next day that worked for me. The day of my service she remembered my name as I walked in and was very personable. She walked me up to the spa area and made sure I had everything I needed. Working in customer service for over 20+ years, I was so impressed to see such a young face with some of the best customer service skills I’ve seen in quite some time. Keep it up Skye! Tammy was also very kind and helpful upon my exit.Also, I cannot forget the lovely esthetician I had, Melinda. I had a facial refresher and it was the best service. She was also very personable and made me feel special, even though it was only 30 minutes. That tingling face mask is the best! My only regret is not booking more services in advance, but now I have a place to come every time I visit Maine to see family. I will be returning.