Panera Bread - Atlanta

A complete chaos, as others have said. It is still open in view of its first-class situation.

My delicious meal was bested by a once-in-a-lifetime customer experience led by Steve. What would have otherwise been a mundane wait turned into a delightful conversation and gifting by a star employee who truly cares about who walks through the door. I only wish the world had more people with Steve's positive attitude, kind demeanor, and infectious can-do spirit.

The staff needs customer service training. They do not greet you, smile, or acknowledge you with a response. If you do not like working here, then why ruin the lunch of others with your bad attitude?The food was not terrible.

This Panera is a complete mess. Never have I seen one of Panera's stores in such disarray as this one. No one is staffing the front at 9:30am in the morning. No one. A girl is running around trying to refill things and is pulling out massive containers of food and leaving them out on the counter. People are being directed to use the self service kiosks. This poor man (pictures below) couldn't figure it out. I've been waiting for a coffee, which should be self service (but is an empty vat) for 15 min now at 9:30am. There is now a burning smell coming from the back of the store. Actually, it was the front of the store... now a microwave is on fire. I have been waiting 20 min for a coffee that should have been self-service in 2 min. Looks like this is one of many 1 star reviews left here recently. After 25 min, I just walked out of this store without my $2.87 coffee. I don't trust anything that would be prepared in this store that it's even sanitary. I'm going back home to make myself a cup of tea now instead. So much for grabbing a quick morning coffee from the Panera down the block. What a waste of my morning!

They keep downsizing everything. Many years ago a soup in Panera kept you going like a Red Bull. Now, looking at their bowl makes me cry and angry!!