Dunkin' - Ashtabula

Very sweet staff, and make the drinks good. Wait times can be a little long sometimes but I know they?re understaffed and can be overwhelmed so it?s not a downside for me. Food is good too! :

Went to The location on W Prospect rd in Ashtabula Ohio today 09/05/22 and sat at the speaker for 5-8 minutes without a single person speaking to me. Tried asking if anyone was there and eventually pulled fwd to the window figuring maybe somethinghappened to the speaker system (as there were cars who were there before myself) only to have one of several employees come tothe window after a minute and tell me they were actually closed for the day now and not even so much as a ?sorry for theinconvenience? or an explanation as to why they were close early (weather it was due to the holiday today or not) and when Itold him that they had several other cars even behind myself waiting who think they?re open he responded with ?well I guess I?llhave to go out and tell them? VERY unprofessional and was not handled well. NOTHING posted online about change of bourse forMonday today or even on their doors or order menu for today about change of bourse either. Aside from that they always seem tobe out of most things when I order and I don?t even show up late in the days. It?s different times but not ever right beforeclosing so I?m not sure how they run out so quickly if things.

The personal does not seem to have team spirit in a way that breathes to home. if they have a family, they interact with each other as if they were friends, but this place does not seem to care to be personal with each other or with the customers. sometimes are from donuts early in the morning, but the quality of the drinks are decent.

Waited close to 10 minutes to order, to find that they didn't have the flavor I would have liked to get and then tell me that they aren't serving food at this time. So I wanted to change my review. Even though my one experience was a one star it wasn't fair to give it. I have gone before and received satisfactory service before their for I'm giving a three star.

Went today and took over 10 minutes in the drive thru with 5 cars. Got up to the window and one worker wasnt doing anything but walking around and playing around. Coffee we ordered didnt have half of the stuff we asked for on it.. kinda displeased with todays service