Tropical Smoothie Cafe - Ashburn

I used to be a huge fan of Tropical Smoothie, but that changed after I downloaded their app and tried to address an issue at this location. Both the location and the company were consistently unresponsive and seemed unconcerned about the questions and problems their customers were facing. They truly embody the service you often find in Northern Virginia. Thank you for the disappointment.

This has definitely been the longest wait I've ever experienced at a drive-thru. From the moment we arrived, we had to wait just to place our order, and now we're still waiting for it. It's been over 30 minutes! I truly believe in supporting entrepreneurs and local businesses, but this experience has been frustrating. I want to be understanding, especially since it seemed like a lot of young staff were working, but the owner or manager really needs to make some improvements to the operations. According to other reviews, it doesn't appear to be a one-time issue.

I'm currently sitting in the drive-thru and it's been 35 minutes with just three cars ahead of me. Inside, I see six employees, but only three of them seem to be working hard to get things moving. The three guys, including one who appears to be the manager, were doing absolutely nothing when I went in. Whoever is in charge needs to pay attention to the situation at this location. Tropical Smoothie, you need to improve; I won't be coming back here until this issue is addressed. I'm a local resident, and it's disappointing.

An excellent new addition to our neighborhood! Last night, I tried the Avocado Grilled Cheese, and it was absolutely fantastic. The staff were very welcoming and friendly. Tonight, I placed an online order, and it was ready in under 10 minutes. I got the Chipotle Chicken Club and the Jalapeño Corn, both of which were delightful as well. The service was once again outstanding!

This place is shaping up nicely! Although they've just opened, it's in a fantastic and convenient location. I visit about once a week, and one of the owners (I think) took a moment to chat with me because he noticed my regular visits. He thanked me for being a loyal customer, and I truly appreciated that kind gesture. Welcome to the community! We look forward to seeing this establishment thrive!