Ginger Exchange Express Arlington

It is 12/4 7:30 pm … the customer service, the front desk lady should be fired. Rude. Keeps bullish@tying the time . 10 people are here waiting for orders and the audacity to give us attitude when we were just following her timing. Truly done going here..

Tasty foood! and great service! Fully recommend them!!

ACTUAL ROTTEN FOOD, potential food poisoning. I ordered takeout from this place on 11/04/23. When I arrived home, I discovered that all of the rolls that included avocado were filled with rotten avocado. Not oxidized avocado, actual rotten avocado. There was also off-color salmon in a few of the rolls and the escolar was slimy.As soon as we ate a roll both myself and my wife noticed that it tasted rotten and then we saw that all of the avocado was black in color. We are now both feeling ill and crossing our fingers that it doesn't get worse, especially considering they serve raw fish.I contacted the restaurant and they at first apologized and said the avocado shipment was rotten and that they would refund us the money. I pointed out that they didn't need to serve the avocado if it was rotten and they said a manager would call in a few minutes to process the refund.After 10 minutes, then 20 minutes, then 30 minutes, then 1 hour, and now 2 hours, it seems that they no longer care. I've called several times asking when the manager would call. The last two times the woman who answers the phone simply hung up on me. It seems they are not concerned with serving customers rotten food. They certainly don't seem concerned with processing the refund or calling us back. If this is the care they take with their avocados, I can only imagine the state of the rest of the kitchen.As there has been no response from the restaurant, it seems my only resolution in this case is to contact the DOH and report them. I've included a photo of the rotten avocado for anyone who wishes to see it (it's not even the worst photo). Obviously, I wouldn't recommend eating here, the food safety standards are disturbing and the customer service is atrocious. I'm just hoping I don't end up in the hospital with food poisoning.UPDATE: No response from the restaurant via email, phone or social media. They have not returned any the funds despite acknowledging that the food was rotten and now they simply hang up when we call. Incredibly awful service, we both felt ill afterwards. Clearly, they don't care about the health or safety of their customers. Eat here at your own peril.

We just ordered lunch for 8 and everyone loved it. The Korean fried chicken (soy garlic) was excellent, better than K-Bbq chicken in Allston! We do not have to go all the way to Bonchon anymore. We also loved the sushi rolls and can’t believe we can get such delicious rolls without going into Boston. Also highly recommend the Mama’s Dumplings. They have fun drinks in the refrigerators, like lychee soda, so that was a nice surprise in store.

I ordered through doordash and I wasn’t disappointed. The food was hot and a good sized portion. First time trying this place, I’m from Texas and trying a bunch of new restaurants for the first time.