Auntie Anne's - Arlington

Incompetent staff. Read for details:I ordered through the app for a 1:30 pickup. I arrived at 1:36 and it took a good couple of minutes for anyone to acknowledge me at the pickup window. When I told the woman behind the counter I was there to pickup a mobile order, she asked my name. After a minute or so, she said she needs to see the name. I showed her my order in the app. She continued to insist she needs to see the name. In response to multiple requests to see the customer name and her dissatisfaction, we went back and forth and I showed her my profile in the app, my email confirmation, the order number, the receipt, my profile again, my ID, the email again, zooming in on my name, then the order number, then the total. She asked if I ordered through Door Dash and I again explained it was an order through the app. Then apparently she noticed I had applied my birthday coupon and said she needs the barcode. I explained that I already applied it within the app and already paid with a credit card for the balance. She still look confused so again I showed her the amount I paid in my receipt. Finally, she asked me what I ordered (apparently it hadn't been prepared yet), so I showed her the receipt again, only for her to get my order wrong after this 10 minute plus ordeal while other people were lining up behind me. Wow.

I ordered a sweet almond pretzel with no butter (it's vegan that way . I had to wait for like 8ish minutes because they need to make the no butter ones fresh, no problem with me, just glad they are willing to make accommodations for vegans :

Came here for a $1 pretzel and drink from T-Mobile. Surprised that there are two auntie Anne's in the mall. Only this one honored the coupon. The pretzel was soft hot and fresh and the sweet tea was delicious

I am always down for a pretzel creation. Nothing wrong here. They have the standard pretzel goodness going on.

Pretzel was awful, cold and bland. I also suspect that the fountain drinks are being run through dirty tap or something. I had to ask for 3 drink replacements because it tasted like carbonated water mixed with chlorine. The 2nd cup, which was an orange soda had a grainy, chalkiness to it. I mentioned it to the manager who had a major attitude.