Pizza Hut - ARCHBALD

Made an order today and the driver was with another person in the car and without a mask and they left me the pizza on the floor they just knocked on the door very badly open it leaving the pizza on the floor and the boxes were crushed

If I order contactless delivery they should knock on the door and make me sign the receipt, then when I ask why they said Whatever man

Pizza Hut is Pizza Hut, and my wife and I have had several great experiences dining in at this location. Today they totally dropped the ball on a pickup order. First trying to give me the wrong order, then ignoring me for 5 minutes. When I call in the kid on the phone feeds me a line, he first had no idea what my order was, then had a revelation, oh! It just came out if the oven! 8 minutes later I still am still waiting with screaming kids in the back of my van. I run in to find out what is going on. They have an order for Michael (not my name), the kid manager says sorry but your not our only order. No kidding, but I'm over 10 minutes past my pickup time and I just want to know what's going on. Kid standing there had the wrong name, can't read from printed receipt, the kid behind the counter should learn the basics of customer service. Don't talk down to your customers, especially when you guys are in the wrong. Never again.

Delivered pizza to the wrong house. I get a call from the store informing me of this. They all me if I know neighbors as they try to figure out where it's been delivered to (would have been easier to ask that person their address). I point out I'm not taking the food, even if they locate it, that had been delivered to another house. So they agree to make a new one and deliver it and give me a $10 credit on my account. I worked in the restaurant business for 15 years, this is not how you handle a mistake made by an employee. Management there needs some serious retraining on customer service.

I do recommend, HOWEVER, placed an order only for 7:15 pm to ensure a HOT dinner for the family. Delivers the food at 6:30....45 minutes before the family got home. Seriously....