Papa Johns Pizza - Annapolis

I'm not knocking Papa John's in general.. but this location absolutely sucks!!!! Wouldn't come back to this location even if they paid me..

I've been their customer since 2005 and can't complain a bit. Always great service, going over and beyond when it comes to delivery, they even call if it's a delay. At pick-up, if an order is mixed up, I always get a new pizza for free. And ALWAYS ask me if I need plates and napkins. This is the place for a good experience.Vegetarian options: Their vegetarian pizza is phenomenal, well you can just exclude the meat and voila' you have a vegetarian pizza!!!Dietary restrictions: Don't know much about that one.Parking: A lot of parking is available.Kid-friendliness: Not really a kids place, since it is only take-out, but they like kids.Wheelchair accessibility: Not.

Ordered food at 7:10, called to get a status of my order at 8:30. The employee claimed they didn't receive my order until 8:15, and that my order would be at my house in 7 minutes. It never arrived.

Ordered days Ahead of time. order never showed up. Then tried to call and no one picked up the phone for the check your order or the talk to a manager. Even called and hit place an order the person that picked up was not at this location and also tried repeatedly to call them with no answer. When I call to get a refund they tell me they subcontracted the delivery to door dash and it was delivered. We'll I can assure you that is 100% not true as I had a team of people wanting for it. I then, after not even being able to get anyone to pick up the phone, had to order from another place. The food, which was supposed to arrive at 5, showed up to the building at 8:15 from a different pizza place. NEVER AGAIN FROM THIS LOCATION!!!!!!

Terrible customer service. They left me on hold for 20 minutes, Just to come back and say they couldn't help me due to the regional manager not being there. I felt defeated after he said that. He could've told me from the start that I couldn't be helped. But instead made me sit there and crave for my papa John's, just to break my heart. I'm really disappointed.