Noodles Company - Ann Arbor

I hope this place gets shut down! Not everybody has time to order online. I call and get told I have to order online when I'm sitting right in the drive-thru ready to place an order! All I wanted was a salad which clearly only takes around 1 minute ofyour time, Ridiculous!

The Noodles and Company location I visited was not compliant with the Americans with Disabilities Act (ADA). Last year, my family stopped by to eat, but we were met with discrimination. I have a service dog, and two of my children have special needs. The manager insisted we sit outside, claiming a local city ordinance only allowed seeing eye dogs inside. This was not only false, but also irrelevant due to federal law. To avoid upsetting my children, we moved to the outdoor patio, which smelled like sewage. My autistic son refused to eat because of the smell. Even after showing the manager on duty information about the law, he continued to argue and refused to let us inside. He even accused me of lying about my service animal and suggested that others who had brought service animals in the past were also lying. I contacted corporate about this experience, but they never followed up. It seems they are indifferent to discrimination against individuals with disabilities at their restaurants.

The Japanese Pan Fried Noodles are fantastic, but the portion sizes are a bit odd. They offer Small or Regular sizes, and I always find myself needing to order two regular sizes to feel satisfied. The noodles themselves are delicious and the price is reasonable, but the serving sizes can be deceiving.

The staff at this restaurant was incredible. Despite being busy, they were able to quickly get some food for my two-year-old. They truly went above and beyond to save the day for us!

Food was good but they forgot items and utensils. I had to go back and get them. Not a big issue because they corrected it immediately.