Kfc - Ann Arbor

I went with my son to eat during normal hours, and there was a large banner at KFC indicating that the dining room was open for customers. However, when we got out of the car, we found that all the doors were locked. This is simply unacceptable.

I went in and waited to be served, but I overheard a lot of talk about management and key pickups. Eventually, they noticed me, but it seemed like the focus was more on the DoorDash driver. After my long wait, I finally decided on Popeyes. It ended up being a choice that added some stress to my already hectic day.

The food was good, but they seemed to be quite disorganized. They served us something we didn’t order and forgot to bring us two dishes we requested. All I wanted was my mac and I would have been happy.

After waiting 20 minutes after my pick-up time, they told me they didn't have what I ordered (apply said it's ready for pick-up). I could wait an hour to get what I ordered or 15 minutes for sth completely different

I normally give grace to those working with the public because it is difficult dealing with do many personalities, but this place really needs to be shut down or at the very least a pop up health inspection. There was only 1 person in front of me when I placed my order and I had to wait over 30 mins for my food. I wasn't upset, but as I waited I witnessed food being picked up with hands, employees never changing gloves handling money, then handling food. The rudeness of some of the employees to the customers just asking a question or trying to place an order.I checked my order even though I watched them bag it up and it was wrong. I went back to the counter and showed them my order was wrong and they put the food I picked up and opened back in with all the other food instead of throwing it out.The only reason I kept my food was because it just came out the fryer so it was fresh and properly handled.But I won't be going here any longer