Gati Thai Bistro - Andover

Service: Dine-in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Thai Lettuce Wraps, Mango Sticky Rice

The food lacks authenticity, and the service is terrible because the owner takes 25% of the tips from the servers, leading to poor service. I recommend avoiding Gati and not wasting your money. I do not recommend this Thai restaurant.

Though I wasn't extremely hungry, I decided to order the fresh summer rolls with shrimp, a small tom yum soup with shrimp, and I shared the mango sticky rice with my friend. The summer rolls were delicious! Usually, I'm not a fan of the peanut sauce that accompanies them, but this one was excellent! The soup had the ideal level of spiciness and was packed with vegetables. Even though we were both quite full, I knew I had to try the mango sticky rice. The mango was exquisite; I really wish I had ordered my own portion. The rice was wonderfully cooked and creamy—it was some of the best mango sticky rice I’ve ever tasted. I regret not visiting this place sooner, but I’m so glad I got to experience it before heading home. Everything was fantastic, and if I'm ever in the area again, I will definitely return!

This used to be one of my favorite places for Thai food. However, since June 2023, they've changed their ordering and payment system for dine-in customers, requiring you to order your meal through your phone. You now have to pay in advance, which includes an automatic 18% tip. Dine-in feels more like takeout now. There's a significant problem with being forced to tip 18% before receiving any service. I've already done all the work using the app, so I feel like I should be the one receiving a tip!

After two wonderful visits last month, we were a bit let down by our experience today. They've now implemented an app for ordering, requiring us to pay for the meal, tip, and a service charge in advance. The service was slow and rather inattentive, which wasn't surprising given that the tip was already included. While the food was good, it didn't quite meet the standards of our previous experiences. Overall, it wasn’t the relaxed atmosphere we were hoping for when dining out. I genuinely hope they return to their earlier dine-in format. Today felt more like an overpriced cafeteria. We're not sure if we’ll be back anytime soon.