Nur At Fairmont Amman

Very poor service waited 10 mins for a food menu after arrival; then had to ask 2 different members of staff for a drinks menu as it was not provided with food menu; no explanation of dishes when they arrived; asked for card machine to pay and was not brought over at all so had to get up and ask to pay whilst leaving.

Left feeling quite underwhelmed. The food was okay, not the best Lebanese I've had even in Amman. But the service was particularly poor, taking a while for menu's and water to come out. I had nearly finished my main before the hummus arrived. I did raise this but they didn't seem to care, perhaps distracted by a larger table.

The restaurant is amazing, there was also live music. The expectation was very high due to the location and the prices, the food was good but not excellent like the service and the location

Unfortunately i had the worst experience ever. Waiters were so unwelcoming, i had to wait for more than hour to remove the plates and clean the table which i asked someone to come and do so however they were so ignorant the have a big ego. The thing is I was celebrating my husband birthday and didn’t expect such thing to happen in this day if i know i would face such experience i wouldn’t come which i wouldn’t in the future also i don’t recommend this restaurant to anyone from my friends or family. The only good thing was lady called Ebtisam she so kind and welcoming even when i told her what frustrated me she tried to make it up but at the end this is the experience that i had in this restaurant.

We asked for a non smoking area but people around us were smoking. They brought food to half of the guests and only half an hour later to the other ones. We asked for an additional plate of shrimps during the dinner and they forgot.